FAQ | WoodsBarn.com

Order Status

How do I track my order?

You will receive an initial email when your order is placed to let you know your order has been received. All of our products are handmade, therefore it takes 7-14 BUSINESS days to complete an order. Once it is completed we will send an email with pick up instructions if you are picking up locally (in Mesa Arizona) or an email with a link to your fedex tracking number.

I didn’t receive an order confirmation; what should I do?

Check your spam mail on your email first to make sure the confirmation didn’t go there. If you still can’t find anything, send an email to info@woodsbarn.com and we will check on your order for you.

I received my order, but one item was missing, wrong or damaged; what should I do?

Please let us know right away by sending us an email to info@woodsbarn.com. We will send out the missing or correct item to as soon as possible! If your order was damaged, please be sure to include pictures so we can file a claim with fedex. We will send you a new item to replace the damaged product as soon as possible. We will send you a return shipping label via email for any wrong products that were sent.

 

Sizing, color and Product Information

What does a “simple frame” mean?

We offer all of our products in our signature and simple wood frames. Our signature frame will only have the size and will not say “signature” and it is a 4in wood frame with a 1in wood trim. Our simple frame will usually always say “simple” and they are our simple 2in wood frame without trim. If you’ve selected a size and it does not say “simple” it is most likely our signature, chunky frame.

Should I measure my space before I order?

Absolutely! Our artwork is very large and most people don’t realize the size until the products are received. Please pay attention to dimensions when ordering to make sure it will fit in your space.

Do you offer your products in smaller sizes?

While we can make our products smaller, we don’t offer them smaller sizing at this time. Our brand is our size. We want to be able to offer large artwork at an affordable cost. We do offer some of our designs in packs of 12 in a 5X7 hand out size but our framed artwork we do not offer smaller sizing.

Do you offer your products in a larger size?

Yes! We love to be able to make this beautiful artwork as large as possible for you home to make a statement. Please email us with dimensions at info@woodsbarn.com and we will give you a quote on cost.

What is the difference between a light and dark frame?

Our light frames are more on the grey side with blonde undertones. They have more of a barnwood look and usually show more of the wood grain and character. Our dark frames are a dark brown undertone and show less character. Our frames are made to look rustic, yet be functional and beautiful. While we can guarantee the quality, we cannot guarantee the variations in finishing color and distressing.

I received my order but I the coloring isn’t what I was expecting; what should I do?

We do not use a stain on our frames. We use an aging solution and have an aging process to make the wood look old and rustic and therefore we cannot guarantee the color to be consistent. Our frames are made to look rustic, yet be functional and beautiful. While we can guarantee the quality, we cannot guarantee the variations in finishing color and distressing.

Do you ever paint your frames other colors?

No, we don’t offer our frames in any other colors, however you are welcome to order and then paint them when they are received.

I ordered a product awhile ago and just ordered a new one to match. The artwork arrived but the frame is a different shade from the one I ordered previously; what should I do?

We do not use a stain on our frames. We use an aging solution and have an aging process to make the wood look old and rustic and therefore we cannot guarantee the color to be consistent.  We like to inform our customers to order the products they would like to match at the same time so we can do our best to match the frames before they are sent out.  We can guarantee the quality but not the variations in finishing color and distressing.

The rustic frames do not match my décor. Can I order just the print?

Unfortunately we do not offer just our prints at this time. Our brand is our rustic barnwood frames and therefore selling just the prints would not be cohesive with our brand.  We do, however offer some of our designs in a 12 pack of 5X7 handout size. If you would be interested in those, please email us at info@woodbarn.com to order.

Do you sell just your frames without a print?

We do! We like to inform our customers that our frames are rustic and do not include backing or glass. If you would like to order, just email us at info@woodsbarn.com for a quote.

 

Order and Checkout

I am new to your site. How do I place an order?

From the product page, select your color, size and quantity and click "Add to Cart". You may read reviews from past customers to help you make the best purchasing decision. When you add an item to your cart, the number of items you added will be displayed in mini cart in the top right corner of your browser. If you click on the mini cart, you will be brought to your shopping cart to review your selection and proceed to checkout. From your shopping cart, you can remove your item(s) or adjust quantity, color and size.

I placed my order but changed my mind on a product (sizing, color or quantity); what should I do?

Please email us at info@woodsbarn.com and let us know of the change as soon as possible. If your order has not been processed yet, we will make a note on your order form and make the change during production but the change will not reflect on the confirmation email. Don’t be alarmed! We don’t have the ability to change it electronically so that is why it isn’t showing at confirmation.

Can I make a custom order?

We do offer custom designs and orders. Please email us at info@woodbarn.com with dimensions, wording and font selections or have examples of what you’d like the design to look like so we can give you a proper quote. We will need to know what style and color of frame you are wanting and if you are needing the order shipped. We can print and frame family pictures or non copywritten artwork. You will need a high resolution file of the picture or artwork for this along with the dimensions, frame style and color and shipping information.

I just ordered something, but now it’s on sale. Do you honor price adjustments?

We do offer price adjustment up to 14 days after the order is placed. Unfortunately we can not offer price adjustments on flash sales. For example, sometimes we will have a sale running but for just a few hours we will offer a deeper discount if the products are ordered in a certain time frame. If they are not ordered with in the time frame, we can not offer the price adjustment. We will announce before hand on social media about our flash sales so as to give our customers ample time to prepare.

Do you offer volume discounts on larger orders?

Yes! If you are ordering more then 6 products, we can offer a discount if the products are not already on sale. Please email us at info@woodsbarn.com for a quote.

Do you offer wholesale pricing for businesses?

Yes! We do have an order minimum but please email us at info@woodsbarn.com so we can send you wholesale pricing.

 

Shipping

When will my order ship?

All of our products are handmade and can take up to 14 BUSINESS days to be completed. Once they ship, it can take 2-4 business days to arrive, therefor the longest it will ever take to receive your order is 18 business days.

Can I have my order rushed?

We do offer a rush option for orders for a small fee. Please be sure to make this selection at checkout so we know you need your order sooner. If for some reason we are unable to meet your request, we will notify you by email and refund the rush order fee.

I accidentally selected local pick up at checkout, but I need my item shipped. What should I do?

Not a problem! Just email us at info@woodsbarn.com and we will send an invoice to your email for the shipping costs. Once the invoice is paid and the order is completed, we will ship it to you.

I accidentally put the wrong shipping address on my order! What should I do?

No worries! Just email us at info@woodsbarn.com and we will change the shipping address on your order.

My order hasn’t shipped yet and we are moving or have moved. What should I do?

Notify us right away at info@woodsbarn.com so we can make the change and your package does not go to your old address! If we aren’t notified in time then we aren’t responsible for lost packages.

What are the shipping options?

Right now we only offer fedex ground which takes 2-4 business days depending on where you’re located. If you need your order rushed, we will rush it on the production side when you select to rush your order at check out. We can possibly overnight an order, but please email us for a shipping quote at info@woodsbarn.com

Why are shipping rates so expensive?

Unfortunately, because of the size of our products, we have negotiated the lowest rates we possibly could. We do our best to keep the shipping rates as low as possible and do not make any money off of our shipping. Since we are a small, handmade business, we can not compete with big corporations who offer free shipping.

Do you ship to Hawaii and Alaska?

We do ship to these states, however shipping costs are much higher. Please email us with your order and address for a shipping quote if you live in these states.

Do you offer international shipping?

Unfortunately at this time we do not ship internationally because of the shipping costs.

Do you have any retail locations?

We have a warehouse located at 3960 E Palm St. Building 8, Mesa AZ, 85215. It is open to the public on Tuesdays and Thursdays from 10-2 and you can pick up orders placed online at this time as well as shop our in stock products.

 

Returns, Exchanges and Cancellations

Can I cancel my order after I place it online?

As long as we haven’t completed and shipped your order, we can cancel it for a full refund. Please email us at info@woodsbarn.com or call us during our business hours so we can process the cancelation.

What is your return policy?

We do accept returns within 30 days of purchase if you are not satisfied with your products. Unless an item arrives damaged or our company was at fault, we cannot cover shipping costs on returns. Items must be returned via fedex, UPS or ontrac as our warehouse does not receive mail from the US post office. Please be sure to package your item carefully so it has the best chance of arriving undamaged. If you decide to return, please email us at info@woodsbarn.com and inform us that your package is on it’s way. Once it is received we will process the refund to your order. If you are local, please bring the items down to our warehouse on Tuesdays or Thursdays between 10-2 to return. Returns must be made within 30 days of purchase.

What is your exchange policy?

We can exchange items within 30 days of purchase if you’re wanting a different size or style but we can not cover the shipping costs both ways. Please email us at info@woodsbarn.com to inform us of the exchange and to receive an invoice for the shipping costs. If you are local, please come to our warehouse any Tuesday or Thursday between 10-2 to make the exchange within 30 days of purchase.

 

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